Terms and Conditions

Please find below the terms and conditions for staying with Creekside Cottages, if you have any questions please get in touch!

Please note that Creekside Cottages is an agent for all the holiday accommodation on this website and on this basis will arrange bookings on behalf of the property owner. The contractual relationship is directly between the Owners of the property and the Guest. Creekside Cottages will, on request, provide the name and address of the Owners of any property which the Guest has booked.

Website Details Creekside Cottages endeavours to ensure that the information provided by the property owners is correct. However, the information may have changed by the time you book so please ensure you check all details of your chosen property. Creekside Cottages cannot accept any responsibility for any inaccurate, misleading or incomplete information about any property.

Heating & Electric
At Beach Cottage, Boscarne, Chybean, Chylorden, Chyvounder, Crockna Godna, Curlew, Delta Cottage,  Oysters, Rhino’s Barn, The Boat House, The Cabin, The Wheel House, Trecarth & Walsingham, electricity & electric storage heaters/panel heaters are inclusive.

At April Cottage, Brabyns, Bridge Cottage, Carsawsan, Chenies, Chycoose Cottage, Creekside, Creekview, Lawithick Barn, Lookout Cottage, Parc Vean Cottage, Pixies Cottage, Riversdale House, Sabusita, Swift Barn, Swallow Barn, Sunbeam, Stable Cottage, The Locker, Waterside House, Weir Cottage, Weir Orchard & Woodbine Cottage electricity and central heating are included.

Dogs may be brought by prior arrangement only @ £20 per dog per week or part of. Dogs are only accepted on the strict understanding that they are kept under control, exercised off the premises and are not permitted in the bedrooms or on the furniture, nor should they be left in the property unsupervised as this can result in considerable damage to the property and distress to the pet/s. We would ask everyone bringing a dog/s to follow these instructions implicitly since any abuse will inevitably result in dogs being banned. Do remember to include your dog on your Booking Form!

Please note: If your dog fouls in the garden please pick it up & dispose of it appropriately, the gardener is not expected to do this for you. Any damage caused will be charged. Please bring your dog’s bed & towels. Sorry, no cats allowed.

Duvets, Linen & Towels are included 
All cottages provide linen, a change of linen will be provided weekly for bookings of two weeks or more. Towels & t-towels are provided in all our cottages. Towels are provided on the understanding that they are not be removed from the property, please remember to bring your own beach towels.

Breakages, loss or damage must be reported and paid for before departure. If damages occur and are not reported the person who made the booking is totally responsible for any costs incurred. You should also be aware that you have a legal liability to pay for any damages you may cause to the property during your holiday.

To keep the holiday property and all furniture, fittings and effects, in or on the property, in the same state of repair and condition as at the commencement of the holiday, and must also leave the holiday property in the same state of cleanliness and general order in which it was found. The owner/agent will be entitled to make an additional charge to the customer if extra cleaning is necessary as a result of the property being left in a dirty condition upon the customer’s departure. You should also be aware that you have a legal liability to pay for any damages you may cause to the property during your holiday.

All Tenancies begin at 4.00 pm and end at 10.00 am on Fridays or Saturdays, dependent on which property you book. Every endeavour is made to see that the cottages are clean for your arrival and it is requested that they are left clean and tidy on your departure.

Available dates are offered subject to being unlet on receipt of deposit.

A phone call or e-mail may hold dates while you send us the Booking Form and deposit. We are happy to do this for four days unless we are within six weeks of the holiday date in which case we need full payment to secure the booking.

Deposit of 25% is to be sent including the booking fee of £20, £25,
£30 or £40 as confirmation of your booking and payment is taken
to signify agreement of terms. Security deposit will be requested at
selected cottages.

If two or more properties are booked these constitute separate bookings and are subject to separate booking fees.

Payments may be made by credit or debit cards no surcharge.

Cheques made payable to: Martin Watson.

Or Bank Transfer (BACS)

Balance of rental is due six weeks before arrival – eight weeks from overseas. A late payment could result in your holiday being re-booked.

Cancellations will only be accepted in writing. We will endeavour to re-let the property for the period concerned but the condition of booking is that full rental be paid if not re-let. If such re-letting can be arranged, the Balance, if already paid, will be refunded less any charges for any additional expenses. It is in your own interest to take out Holiday Insurance.

The deposit is non-refundable. Any alterations involving re-invoicing will carry a £20 fee payable for each alteration made. Requests for property transfer will be handled as a cancellation.

We do not expect to make any changes to your booking. Occasionally changes do occur during and after bookings have been confirmed. In this event confirmed bookings may have to be cancelled due to circumstances out of our control. Creekside Cottages will endeavour to provide alternative accommodation if available. If this is not possible a full refund will be made.

Total Number in the Party
 In no circumstances may the number of people stipulated in the property description be exceeded and only those listed on the Booking Form may occupy the property. A cot may only be occupied by a child aged 24 months or less.

We reserve the right to terminate the hire without notice and without refund for a breach of these conditions. A child over 24 months counts as a person. There is no charge for infants under 24 months occupying a cot.

Cots and high chairs are available at most properties. Please check at time of booking. We do not supply cot linen – please bring your own.

Some cottages may accommodate an extra person at £70 per week (By arrangement only). Please enquire prior to booking.

For those wishing to bring a boat we can offer the following;

Boat Outhauls available at Chylorden, Rhinos Barn and The Wheelhouse at £10 per week.

Moorings – inshore from £50, deep water £80 per week, by prior arrangement only. Please enquire prior to booking. (All moorings subject to availability).

Electric Vehicles – Their popularity is becoming more apparent and we here at Creekside Cottages wish to ensure we can accommodate and support these requirements wherever possible.

Most of our cottages only have a domestic supply where it is not suitable and safe to charge your electric vehicle. It is recommended you check prior to finalising your booking if this is an essential requirement.

If you are keeping an electric vehicle at the property, you must use designated charging points (where available) only and manufacturer approved cables for charging any vehicle when at the property. If a property does not have an electric charge point the closest station can be found through Zap Map (see link below).

The Owners reserve the right to refuse to allow electric vehicles to be charged at their property and charge additional fees if charging is found to be completed during a stay.

Complaints Any difficulties with the property during your stay must be reported to Creekside Cottages who will contact the owner on your behalf. We are at hand, but our role is that of an arbitrator and in that capacity, we will do our utmost to ensure that any situations are resolved quickly. This is the quickest way of resolving any problems that might occur. In no circumstances will any complaint be accepted if it is brought to the agent’s attention after the holiday letting has ended.

Force Majeure Compensation payments will not apply where we cannot fulfil our obligations to our owners due to circumstances beyond our control. This would mean any event we or the owner cannot foresee.

Cottages are available throughout the year. It is in your own interest to take out Holiday Insurance.

We're here to help

If you have any questions, or wish to discuss your holiday requirements, please call us on:

01326 375972

or complete a booking enquiry form